• Free shipping on orders over $100
  • Value Packs
  • Canadian Grown
  • Shipped throughout Canada

BambooPlants.ca Terms & Conditions

By accessing our website, you agree to the BambooPlants.ca terms & conditions set out here. These terms and conditions may change at our discretion any time, and without notice. Use of and orders placed on this website are governed by the laws and the courts of the province of Ontario, and by the applicable laws of Canada. The user is also responsible for complying with these laws. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Acceptance of Website Terms:

For the purposes of these Terms and Conditions, “BambooPlants”, “we”, “us” or “our” means BambooPlants.ca; and “purchaser”, “user”, “you” or “your” mean all those who use the BambooPlants.ca web site; “website” means the e-commerce website, currently accessible via the address www.BambooPlants.ca; and “plants” or “products” means the range of plants and garden products that are available for purchase from our website in accordance with the terms.

Information on this website

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions and other information as to particular plants are approximate and for guidance only.

 

Basis of the sale

All orders and purchases made through this site are governed by the terms and conditions set out here. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

The availability, price and colour of plants we sell may vary according to seasonal and market availability. We will endeavour to confirm these details when we confirm your order for the plants or prior to delivery. If there have been any material variations, you will have the option of canceling your order. The one exception is Combo Packages. At times it may be necessary to substitute one or more items in a combo package. This will be done at our discretion and we will make every attempt to provide you with a plant of comparable hardiness, style or colour.

You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion. Orders are normally accepted if the products are available, the order reflects current pricing, you are based in the Delivery Area and your credit or PayPal account is authorized for the transaction.

Pricing

All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars, unless otherwise notified. All prices listed on this site are subject to confirmation.

Payment terms

We will charge your PayPal or credit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the right payment details. If it is not possible to obtain full payment for the products from your account on delivery of the products to you, we can cancel the order or suspend any further deliveries to you. This does not affect any other rights we may have.

 

Delivery

We will use commercially reasonable efforts to deliver items within any time indicated. It is important that the delivery address on your order is accurate. We are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.

Risk and ownership

Risk of damage to or loss of the products passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the products once they have been successfully delivered and when we have received cleared payment in full. Products supplied are not for resale.

 

Returns Policy

Cancellations

You may cancel your order within 24 hours of placing it, subject to an administrative fee of $10.00. You may cancel your order within 48 hours, subject to a restocking fee of $20.00 or 15% of your order, whichever is greater. Please contact us at Support@BambooPlants.ca to cancel your order.

Returns

All refund or exchange requests must be accompanied with proof of original date of purchase and electronic photos of the product in question, within seven days of the Purchaser receiving their order. If the Purchaser is unable to provide photos of the product for return, Bambooplants.ca will need to inspect the plant before authorizing an exchange or refund. The Purchaser must obtain a Return Merchandise Authorization (RMA) number and return instructions to enable you to return the product. Please email us to request an RMA at Support@BambooPlants.ca. You will be responsible for the cost of returning any products.

 

Warranty

We aim to provide high quality plants and products to our customers. We will not offer an exchange or refund for products that have cosmetic damage, or have been damaged due to: Acts of God, accident, misuse, abuse, negligence or modification, or improper maintenance or care on the part of the Purchaser.

Plants are warrantied for a period of seven (7) days after they have been received by the purchaser. If the plant should die of natural causes up to seven days after they have been delivered, we will replace it free of charge (although we will have to charge for delivery). We further undertake that they will be in good condition at the time of delivery and will be of the type ordered, or if that type is not available we will let you know by email and, if possible, suggest a suitable alternative that is available. If you do not want the alternative suggested, you will be entitled to order another plant or cancel your order.

Accordingly, we warrant that where the products are manufactured and not already covered by a manufacturer’s guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery.

Limits of Warranty

In no event shall the liability of BambooPlants.ca exceed the price paid for products from direct, indirect, special, incidental, or consequential damages resulting from the use of the product.